Citizen Complaints

WHAT IS A CITIZEN COMPLAINT? 

As a citizen, you may encounter the police in a variety of ways; as a suspect or victim of a crime, a witness to an event, or during a traffic stop. Policies and procedures require the police to interact with the public in a professional manner. If you feel the police have not treated you in a  fair and professional way, or you witness on officer doing something inappropriate, illegal or morally wrong, you may fill out a Citizen Complaint form (downloadable on the City website) and submit it: BY EMAIL to human.resources@fountaininn.org or IN PERSON at 200 N. Main Street, Fountain Inn, SC 29644 - ATTN: Human Resources. 

WHAT HAPPENS AFTER YOU SUBMITT YOUR COMPLAINT? 

Once you have completed the form; it will be reviewed by the Human Resources Director, assigned a tracking number, and sent to the Police Department to begin the investigative process (based on the nature of the complaint.) 

You may be called back for further statements or information. Upon completion of review and appropriate action if applicable,  you will receive a status or your complaint. 

Your complaint and process information associated with the review will be submitted to the Citizens Review Committee  for final audit.

WHEN YOU SHOULD YOU NOT COMPLAIN?

If you disagree with a ruling in court. This is what appeals and lawyers are for. As long as you were  treated professionally, court decisions come from the judge, and can only be challenged through the court system.