Like so many of you, we have spent the last several months learning about the coronavirus (COVID-19) and how it is impacting our community. As we continue to monitor the virus and the effects it could have locally, we are evaluating our business practices and our interactions with customers.
Our mission remains to provide safe, reliable and affordable energy solutions for the benefit of our customers, and in doing so we want to maintain a safe workplace to protect the health of our employees, customers and visitors.
All service calls are running under normal operating procedures. Customers will be asked several COVID19 related screening questions before a technician is dispatched. Technicians are wearing proper PPE and practicing social distancing for safety.
For continued safety, we have made the decision to close our appliance showroom to walk-in guests. Customers who need assistance with appliance sales should call our sales team. Most of our products can be viewed online and sales representatives are available to give quotes over the phone and answer questions from 8am – 5pm M-Th and 8am-12pm Fri. To speak with a sales specialist call (864) 862-0042 opt 4
At this time, we want to remind you that there are many ways for you to do business with us online or over the phone. Our website offers 24-hour access to your online account where you can manage payments, view your usage, billing history and payment history.
If you have not set up an account, we encourage you to take the next step. You will need to set up an account. You’ll need your account number which is found at the top right of your bill and your last payment.
If you need assistance, please call customer service at (864) 862-0042
SERVICE & SAFETY
Our employees are taking extra precautions to protect you and themselves including hand washing, use of disinfectants and restricted travel policies for our employees.
Our service vans and trucks are all supplied with hand sanitizer and/or wipes, which our technicians will use during, and in between service calls.
Safety is our priority. Our focus remains on delivering a safe and reliable source of energy. In the event of a natural gas emergency, don’t hesitate to call us (864) 862-0042, and/or call 911.
We will continue to monitor and adjust our response with guidance from health agencies and government officials in an effort to keep our customers, associates and community safe.