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1. I think I smell gas in my house. What should I do?

Natural Gas is colorless and odorless. A distinctive odor resembling rotten eggs is added so that you can smell the gas immediately should a leak occur. If you think you smell gas, please call FING immediately at 864-862-0042, the visit is free of charge. 

2. Is there a deposit required for gas service?

New-service applicants or previous customers who are applying for service again must pay a $50 non-refundable service application fee. Based on a satisfactory credit score from ONLINE UTILITY EXCHANGE, new-service applicants or previous customers who pose no credit risk will not be charged a deposit. If an existing Fountain Inn Natural Gas customer is moving into another location and requests gas service there, no deposit will be required with excellent credit status.

3. When is my bill due?

If your account number starts with an ODD number you are Cycle 1 and your bill is due the last day of each month. If your account number starts with an EVEN number you are Cycle 2 and your bill is due the 15th of each month. 

4. How deep do you bury natural gas lines for residential service?

We bury the lines approximately 18 inches deep. Make sure to call 811 before you dig.

5. Who do I call to have my gas line and other underground utilities located?

You need to call SC811, at least 3 full business days prior to any excavation. The number is 811. This service is provided free and required by law.

6. There is a yellow wire wrapped around the gas line at the meter, and it is not connected. What is this?

This is a tracer wire that enables us to locate the route of the service line from the meter back to the gas main. Please do not tamper with this wire or attach it to anything.

7. How do I know if gas is available at my home?

Please call our main number at 864-862-0042. We will inform you of availability of natural gas in your area.